XRHealth launched a crowdfunding investment opportunity!

FAQs

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General

XRHealth is a virtual clinic that provides medical and therapeutic treatments via telehealth. Virtual reality (VR) therapy treatments are delivered via FDA-registered medical VR applications, guided by licensed therapists.

Step 1: Sign up, tell us a little about you and your symptoms, and choose an XRHealth therapist.

Step 2: Meet your therapist on a live, online video appointment. Your therapist performs a clinical evaluation and establishes a plan of care. Then, we’ll ship a VR Telehealth Kit to your home.

Step 3: Feel better! Show up to your telehealth appointments and complete your skilled therapy sessions with the VR Telehealth Kit. You’ll receive ongoing guidance from your XRHealth therapist during your plan of care.

Each XRHealth patient will receive a VR Telehealth Kit (on loan), which includes one virtual reality headset and two hand controllers. The VR headset is personalized for you by your XRHealth therapist, who loads the appropriate medical applications onto your VR headset. The VR Telehealth Kit will be shipped to your home address (we cannot ship to a P.O. Box). Shipping to and from is free.

Note: The VR headset can only be used with our medical VR applications

All sessions are done remotely from home or wherever you are. You can use your telehealth kit wherever you’re comfortable, in an open space without obstacles, and where there is a stable internet connection.

In most cases, a physician referral or order is not required to start treatment with XRHealth. We will make sure to let you know if otherwise. However, having an order from your doctor will help our clinical team to make sure we provide you with the best care.

XRHealth is an in-network provider with most insurance companies. Co-pays, co-insurance and deductibles vary depending on your plan’s benefits. We deal with your insurance provider directly, so you can focus on your recovery. If your health insurance plan does not cover XRHealth, you can pay out-of-pocket for the service. Learn more about our affordable Direct Pay Plan.

Check out our pricing page for more details on which health insurance plans we work with.

Clinical

You will be matched with an XRHealth therapist based on a few factors like their specialty, availability, and location. Each therapist is licensed with the state(s) where they provide service and undergo a comprehensive onboarding and training process. Our therapists include experienced and licensed physical therapists, occupational therapists, and speech-language pathologists. Our therapists are enthusiastic about medical virtual reality and providing high-quality compassionate care to their patients.

Our medical VR applications treat specific health conditions. In rare situations you might not be eligible to use VR if it is contraindicated due to another medical condition. During your initial evaluation appointment, the XRHealth therapist will determine if XRHealth VR therapy is right for you. Regardless, XRHealth can help, as our therapists are experts in telehealth and will provide the highest level of care.

Aside from being completely remote, XRHealth uses VR technology to assist your recovery like never before. Our applications are designed to not only guide you but also measure your performance. This is not possible with traditional recovery and gives your XRHealth therapist actionable data. Also, it’s fun! Traditional therapy can be monotonous and unimaginative. With XRHealth, you can expect to enjoy the VR exercise and may even need to stop yourself from using it too often!

The frequency of appointments will be determined by your therapist, who will discuss it with you in your first session. In addition to regular appointments, as you use your VR Telehealth Kit, your therapist will keep reviewing your progress and contact you with adjustments and guidance as needed. You can also set up video calls to ask questions and get in-depth reports of your recovery with your therapist.

Our VR applications are a mix of real and virtual environments, games, and exercises that are designed to be fun and effective. You might explore a forest, swing a sword, or swing your virtual fists. When you have the VR headset on, you’re immersed in a 360-degree virtual environment that will engage you in actions by either using your head, arms, or all body movement. This could be done standing or sitting. During the exercises, with the VR headset over your eyes, you will not see your real surrounding, which is what makes it feel as if you are in another world!

Currently, we provide services in CA, FL, GA, IL, MA, NJ, and NY (costs vary by state). We are regularly adding more locations so make sure to check with us.

Technical

No problem. Our VR Telehealth Kit comes ready to use. Each VR treatment has easy to follow tutorials, and don’t forget, you have your XRHealth therapist to guide you.

No. We loan you a compatible, easy-to-use VR headset that is pre-loaded with our applications. We’ll ship it to you for free. 

We have found it’s easier and better quality when online video calls with your therapist are done on a laptop, computer, or tablet connected to the internet. However, if you have a smartphone with internet connection that can work as well.

Yes, your information is always secure, and we will never share your information unless you give us permission. Also, our systems are HIPAA compliant.

Meet your XRHealth therapist today!