FAQs

FAQs

General FAQs

What is the VRHealth Software?

The VRHealth software is an FDA Registered Medical Device under Section 510(k) Class II exemption which delivers conventional therapeutic exercise treatment protocols by administering gamified exercises in Virtual Reality (VR) environments while monitoring movement and giving the clinician valuable data and insights.

I am concerned about the possible side effects of the VR technology for my clients.

The probability of users experiencing side effects while using the VR technology are quite low. We invite you to read the terms and conditions of the use of the different Oculus VR headsets

What kind of Virtual Reality Headsets are compatible with the VRHealth platform?

Our applications and services are compatible with the Oculus Rift and Oculus Go headsets.

How many users can I have per license?

The number of users depends on the plan and service you purchase. You can review the options in each product’s page for more information.

Support

How do I access customer support?

The VRHealth platform and the installation procedure has been designed to be very user-friendly. If, however you run into any situation requiring customer support, our team will be glad to assist you, either in person or over a digital platform. Contact us now for customer support.

What does “One Stop Shop” mean?

By “One Stop Shop” we mean that you do not have to purchase any other hardware or anything else in order to perfectly run our software and applications.

One Stop Shop – Oculus Rift

  • Oculus Rift for Business
  • VR-ready PC w/ Windows 10 Pro
  • Wall mounts
  • Antivirus license
  • TeamViewer license for Premium Customer Support

One Stop Shop – Oculus Go

  • Oculus Go for Business
  • Compatible Tablet for Remote Patient Control

Purchase

What applications can I access per license?

There are different applications for each product.  You can review the options in each product’s page for more information.

Why are there two different prices shown in each product?

The first price shown is the price per month of our software and applications. The second one is the hardware fee, and it is a one-time payment. It includes all compatible bundle for you to perfectly run our software and applications.

General FAQs

What is the VRHealth Software?

The VRHealth software is an FDA Registered Medical Device under Section 510(k) Class II exemption which delivers conventional therapeutic exercise treatment protocols by administering gamified exercises in Virtual Reality (VR) environments while monitoring movement and giving the clinician valuable data and insights.

I am concerned about the possible side effects of the VR technology for my clients.

The probability of users experiencing side effects while using the VR technology are quite low. We invite you to read the terms and conditions of the use of the different Oculus VR headsets

What kind of Virtual Reality Headsets are compatible with the VRHealth platform?

Our applications and services are compatible with the Oculus Rift and Oculus Go headsets.

How many users can I have per license?

The number of users depends on the plan and service you purchase. You can review the options in each product’s page for more information.

Support

How do I access customer support?

The VRHealth platform and the installation procedure has been designed to be very user-friendly. If, however you run into any situation requiring customer support, our team will be glad to assist you, either in person or over a digital platform. Contact us now for customer support.

What does “One Stop Shop” mean?

By “One Stop Shop” we mean that you do not have to purchase any other hardware or anything else in order to perfectly run our software and applications.

One Stop Shop – Oculus Rift

  • Oculus Rift for Business
  • VR-ready PC w/ Windows 10 Pro
  • Wall mounts
  • Antivirus license
  • TeamViewer license for Premium Customer Support

One Stop Shop – Oculus Go

  • Oculus Go for Business
  • Compatible Tablet for Remote Patient Control

Purchase

What applications can I access per license?

There are different applications for each product.  You can review the options in each product’s page for more information.

Why are there two different prices shown in each product?

The first price shown is the price per month of our software and applications. The second one is the hardware fee, and it is a one-time payment. It includes all compatible bundle for you to perfectly run our software and applications.

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