Last Revised: December 11, 2018
XRHealth Ltd., (“Company”, “we” or “XRHealth”) respects the privacy of the users of its Services (“User” or “you”) and is committed to protect the User’s information. We believe that you have a right to know our practices regarding the information we may collect and use when you use our App.
1. Your consent (important, please read carefully!)
2. Which information we may collect on our Users?
We may collect two types of data and information from our Users:
For avoidance of doubt, any Non-Personal Information connected or linked to or associated with any Personal Information shall be deemed as Personal Information as long as such connection, linkage or association exists.
3. How Do We Collect Information on our Users?
There are two main methods that we use:
4. What are the Purposes of the Collection of Information?
Non-personal Information is collected in order to:
Personal Information is collected in order to:
5. Sharing Information with Third Parties
For avoidance of doubt, VRHealth may transfer and disclose Non-Personal Information to third parties at its discretion including without limitation for statistical, analytical and research purposes and for customization, developing and improvement of our Properties.
7. Third Party Service Providers
The Properties is intended for Users over the age of thirteen (13). Therefore, VRHealth does not intend and does not knowingly collect directly Personal Information from children under the age of thirteen (13) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen (13) are not using the Site and/or Platform.
9. Direct Marketing
You hereby agree that we may use your contact details you provided us with (including, without limitation, e-mail address and phone number) for the purpose of providing you commercial and/or non-commercial materials related to our current and/or future products and services. You may withdraw your consent by sending a written notice to VRHealth’s e-mail address that appears in the Properties or alternatively follow the instructions for removing yourself from the mailing list which are available in the message transmitted to you.
10. Cookies & Local Storage
When you access or use the Properties, we and/or our third party service providers may use industry-wide technologies such as cookies, web beacons, pixels, clear gifs and other similar tools (or other similar technologies), which store certain local information on your device (“Local Storage“) which may enable us, inter alia, to recognize your device from those of other Users of the Properties, to improve the Service’s performance, to deliver a better and more personalized service according to the User’s individual interests and the device or browser used, to track Users’ use of the Properties, to gather information about the Users’ approximate geographic location (e.g. city), to prevent fraud and/or abuse, and to estimate our audience size and usage pattern and perform other analytics.
Such information is locally stored in the User’s device. VRHealth and/or our authorized third party service providers may access such information. VRHealth and/or our authorized third party service providers may use both session cookies (which expire once you close the web-browser) and persistent cookies (which stay on the User’s device until he/she deletes them). Such Local Storage used by the Properties may store non-personal information (such as the different pages viewed by a User within the Properties) as well as User persistent identifier, which will be collected in accordance with the terms specified herein.
Most devices and browsers will allow you to erase cookies from your device’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, your experience of the Site may be limited. Please note that unless you block the acceptance of cookies, the Site will utilize cookies upon your use of the Properties. If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent the Site from placing further cookies on your device unless and until you adjust your settings as described above. For detailed instructions regarding the blocking of cookies, please refer to your browser ‘help’, ‘tool’ or ‘edit’ section or see http://www.allaboutcookies.org/manage-cookies/. Below are links to instructions regarding the blocking of Cookies on commonly used web-browsers:
Please note that VRHealth uses Mixpanel as a service provider in order to track Users’ activities on the Properties, including by use Mixpanels’ persistent cookies. You may opt-out of Mixpanel’s tracking by following the instructions on the following link: https://mixpanel.com/optout/. Google provides a browser-add on which allows users to opt-out of Google Analytics across all websites, which can be downloaded here: https://tools.google.com/dlpage/gaoptout.
11. Deletion or Modification of Personal Information
Your data is yours. If for any reason you wish to delete, access or modify your Personal Information you can do so within the App. In the event that you wish to cancel your Account you may close your Account using the settings or you can send us an e-mail of your request to: Privacy@vrhealthgroup.com, and we will close your Account and delete any Personal Information therein pursuant to any applicable privacy laws. In the event that you wish to modify or delete the Personal Information you provided us via the Properties you can send us an e-mail of your request to: Privacy@vrhealthgroup.com, and we will modify or delete your Personal Information pursuant to any applicable privacy laws. We will retain and use your Personal Information for a reasonable time after termination as necessary to comply with our legal or business requirements or obligations (including as required by applicable law), to resolve disputes, to enforce our Terms and/or to enable the User to reinstate his/her Account. Aggregate and/or anonymous data derived from your Account information or from your use of the Properties may remain on VRHealth servers indefinitely. Note that unless you instruct us otherwise we may retain your Personal Information for as long as required to provide you the Properties and related services, all as permitted under any applicable privacy laws.
We take reasonable measures to maintain the security and integrity of our Properties and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures. The User Information is hosted on the Microsoft Azure Cloud servers which provide advanced strict security standards (both physical and logical). In addition, we employ highly secure services design and implementation using state of the art encryption and architectures mechanisms. Furthermore, we implement a secure permission management and auditing system using specific and proprietary firewall and network access filtering as well as security group mechanisms. Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur. VRHEALTH SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA.
14. Got any Questions?